Privacy Policy

Last revised on 03/03/2025

Introduction

Welcome to the "Sudoku" Privacy Policy. Thank you for taking the time to read it.

We appreciate that you trust us with your information, and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used, and your choices regarding your information. This Policy describes our privacy practices in simple terms, keeping legal and technical jargon to a minimum.

This Privacy Policy is effective as of February 1, 2021.
EFFECTIVE DATE: 02/01/2021

Who are we?

The company responsible for your information under this Privacy Policy (the "data controller") is:

Ludovic ROLAND
118 avenue de Flandre
59290 WASQUEHAL
FRANCE

Where this privacy policy applies

This Privacy Policy applies to websites, apps, events, and other services operated by "Sudoku". For simplicity in this Privacy Policy, we refer to all of these as our "services". To make it extra clear, we have added links to this Privacy Policy on all applicable services.

Information we collect

Information you give us

When you use our services, you choose to give us certain information. This includes:

  • When you create an account, you provide us with at least your login credentials, as well as some basic information necessary for the service to work, such as your IP address or your user agent.
  • When you subscribe to a paid service or make a purchase directly from us (rather than through a platform like iOS and Android), you provide us or our payment service provider with information, such as your debit or credit card number or other financial information.
  • If you contact our customer support team, we collect the information you give us during that interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.

Information collected when you use our services

When you use our services, we collect information about which features you use, how you use them, and the devices you use to access our services. See below for more details:

  • Usage Information: We collect information about your activity on our services and how you use them (e.g., date and time you logged in, features you used, searches, clicks, pages shown to you, referring webpage address, ads you click on).
  • Device Information: We collect information from and about the device(s) you use to access our services, including:
    • hardware and software information such as IP address, device ID and type, device-specific and app-specific settings and characteristics, app crashes, advertising IDs (such as Google's AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset in your device's settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);
    • information on your wireless and mobile network connection, like your service provider and signal strength.

Cookies and other similar data collection technologies

We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s). You can read our Cookie Policy for more information on why we use them (such as to authenticate you, remember your preferences and settings, analyze site traffic and trends, deliver and measure the effectiveness of advertising campaigns, allow you to use social features) and how you can better control their use, through your browser settings and other tools.

How we use your information

The main reason we use your information is to deliver and improve our services. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a detailed explanation of the various reasons we use your information, along with some practical examples.

To administer your account and provide our services to you

  • Create and manage your account
  • Provide you with customer support and respond to your requests
  • Complete your transactions
  • Communicate with you about our services

To ensure a consistent experience across all your devices

Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking device and browser data, such as when you log in to your account on different devices or by using a partial or full IP address, browser version, and similar data about your devices to help identify and link them.

To offer you new "Sudoku" services

  • Register you and display your profile on new "Sudoku" features and apps
  • Manage your account on these new features and apps

To serve you relevant offers and ads

  • Administer sweepstakes, contests, discounts, or other offers
  • Develop, display, and track content and advertising tailored to your interests on our services and other sites
  • Communicate with you by email, phone, social media, or mobile device about products or services that we think may interest you

To improve our services and develop new ones

  • Conduct research and analysis of user behavior to improve our services and content (for example, we may decide to change the look and feel or even significantly modify a given feature based on user behavior)
  • Develop new features and services (for example, we may decide to build a new interest-based feature to further address search queries received from users).

To prevent, detect, and fight fraud or other illegal or unauthorized activities

  • Address ongoing or alleged misconduct on and off the platform
  • Perform data analysis to better understand and design countermeasures against these activities
  • Retain data related to fraudulent activities to prevent recurrences

To ensure legal compliance

  • Comply with legal requirements
  • Assist law enforcement
  • Enforce or exercise our rights, such as our Terms

To process your information as described above, we rely on the following legal bases:

  • Provide our service to you: Most of the time, we process your information to perform the contract that you have with us.
  • Legitimate interests: We may use your information where we have legitimate interests to do so. For example, we use user behavior on our services to continuously improve our offerings, we suggest offers we think will interest you, and we process information for administrative, fraud detection, and other legal purposes.
  • Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

Your rights

We want you to be in control of your information, so we have provided the following tools:

  • Access and Service Update Tools. Tools and account settings that help you access, correct, or delete information that you provided to us and that is associated with your account directly within the service. If you have any questions about these tools and settings, please contact our customer support team via the dedicated section in the app settings.
  • Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as the address book and location services as well as push notifications. You can change your settings on your device to consent to or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do so, certain services may lose full functionality.
  • Deletion. To delete your account and your game data, please contact us.

We want you to be aware of your privacy rights. Here are a few key points to remember:

  • Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability, or variations of those terms). You can request a copy of your personal information by contacting us directly.
  • Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please contact us.

For your protection and the protection of all our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind that we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information regarding another user, the other user will have to contact us to provide their written consent before the information is released.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would no longer allow us to provide our service to you.

  • Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the app on the same mobile device, we will be able to re-associate this identifier with your previous transactions and activities.
  • Accountability. In some countries, including in the European Union, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with may notably be that of your habitual residence, where you work, or where we are established.

How long we keep your information

We keep your personal information only as long as we need it for legitimate business practices and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained although the account will of course not be visible on the services anymore.

How to contact us

If you have questions about this Privacy Policy, you can contact us directly by sending an email to contact@rolandl.fr.